Terms & Conditions of Service

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Introduction

This Terms of Service ("Terms and Conditions" and/or “Terms of Service” and/or “TOS”) is a legal agreement between You (an entity or person) (“You”) and Route Communications Limited, a Company duly incorporated under the laws of the Federal Republic of Nigeria (“One Route”) that governs Your limited, non-exclusive, terminable right to use the Oneroute.io website and related services (“Site”), the servers the Site is stored on, the computer files stored on that server (collectively, the “Service”).

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Terms

By clicking on the "Accept" button/checking the checkbox on signup page, or otherwise using the Service, You agree to be bound by the terms of this TOS.

We respect the privacy and security of our Users. You understand that by using our Services, you give consent to the collection, use and disclosure of your personally identifiable information as well as any non-personally identifiable information.

You affirm that you are more than 18 years of age and are competent and permitted by law to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service. If you are under 18 years of age, then please do not use our Services

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Service. If you do not agree to be bound by these Terms of Service in their entirety, you may not access or use the Service.

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1. Privacy policy

The Company respects the privacy of its Service users. Please refer to the Company’s Privacy Policy (available at https://oneroute.io/privacy) which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Service.

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2. About the service

The Service allows you to create & manage shared inboxes for different email addresses used in your business. OneRoute integrates with other third-party tools like CRMs, Helpdesks and other business tools to help YOU share data among different tools and setup workflows & automations.

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3. Quality and maintenance

OneRoute will use reasonable endeavors to provide the OneRoute Service with minimum disruptions. However, OneRoute cannot guarantee that the Service will always function without disruptions, delay or other imperfections. Since the OneRoute Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruption and You may experience some disruptions e.g. packet loss and delay which will interfere with the quality of Your communications.

OneRoute may change technical features to keep pace with the latest demands and technological developments or to comply with any Applicable Laws. OneRoute may also have to repair, improve, and/or upgrade its Services and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time at our sole discretion.

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4. Limited license

OneRoute grants You a limited, revocable, non-exclusive, non-transferable license to use the Service for Your own individual, enterprise, and limited commercial use subject to the other terms of this TOS. Accordingly:

i. You agree not to resell the Service without prior written permission from OneRoute
ii. You may not modify, reverse engineer, decompile or disassemble any part of the Service.
iii. You may not copy, adapt, alter, modify, translate, or create derivative works of the Service without written authorization of OneRoute.
iv. You may not use the Service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another’s privacy, abusive, threatening, obscene or that infringes on the rights or intellectual property of others.
v. You may not permit other individuals to use the Service, including but not limited to shared use via a network connection, except under the terms of this Agreement.
vi. You may not rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Service.
vii. You may not circumvent or disable any technological features or measures in the Service for the protection of intellectual property rights.
viii. You may not use the Service in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright law any jurisdiction.

Any such forbidden use shall immediately terminate Your license to the Service.

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5. Links to other sites and/or materials

As part of the Service, we may provide you with convenient links to third party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Service, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.

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6. Intellectual property

You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product and company names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under these Terms of Service.

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7. Billing, Plan change and Refund policy

You authorize OneRoute to charge and/or place a hold on your payment card with respect to any unpaid charges related to the Services. You authorize the issuer of the payment card to pay any amounts described herein without requiring a signed receipt, and You agree that Your acceptance of this Agreement is authorization to the issuer of the credit card to pay all such amounts.

You will provide OneRoute with updated payment card information upon OneRoute’s request and any time the information You previously provided is no longer valid. You are solely responsible for maintaining and updating the payment information. OneRoute is not liable for any non-sufficient funds or other charges incurred by You as a result of such attempts to charge, and/or place holds on, Your payment card.

We may use a third-party service provider to manage payment processing; provided, that such service provider is not permitted to store, retain, or use Your payment account information except to process Your payment information for Us. You must notify Us of any change in Your payment account information, either by updating Your Account or by e-mailing Us at info@oneroute.io

Refunds.
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are non-refundable. No refunds shall be issued for partial use or non-use of the Services by You.

Late Payments/Non-payment of Subscription Charges.
We will notify You if We do not receive payment towards the Subscription Charges within the due date for Your Account. For payments made through credit cards, We must receive payments due within a maximum of two (2) days from the date of Our notice and for payments through other accepted methods, We must receive payments within a maximum of fourteen (14) days from the date of Our notice.

Applicable Taxes: Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying the Taxes that would be levied against You by government authorities. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.

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8. Suspension and termination of license

We shall not be liable to You or any other third party for suspension or termination of Your Account or access to and use the Services, if such suspension or termination is in accordance with this TOS.

Suspension and Termination by Us: In addition to suspension for late payment or non-payment of Subscription Charges, We may suspend Your access to and use of Your Account or the Services if You are in violation of the TOS. We will notify You of Your activities that violate these Terms and, at Our sole discretion, provide You with a period of fifteen (15) days (“Cure Period”) to cure or cease such activities. If You do not cure or cease such activities within said Cure Period or if We believe that Your breach of these Terms cannot be cured, Your Account shall be terminated.

Termination by You: To close your account and stop billing, You may terminate Your Account by writing to info@oneroute.io and your request will be reviewed

Data Export: We strongly recommend that You export all Your Data before You terminate Your Account.

Charges: If You terminate Your Account prior to the end of Your then-effective Subscription Term or We effect such termination, in addition to other amounts You may owe Us, You must immediately pay any then unpaid Subscription Charges associated with the remainder of such Subscription Term, unless waived by Us in writing. This amount will not be payable by You in the event You terminate Your subscription to the Services or terminate Your Account because of a material breach of these Terms by Us, provided that You provide advance notice of such breach to Us and afford Us not less than thirty (30) days to reasonably cure such breach.

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9. Email may not be used to provide notice

Communications made through the Service’s email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, agents, or representatives in any situation where legal notice is required by contract or any law or regulation unless otherwise agreed to by the Parties in writing.

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10. User consent to receive communications in electronic form

For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all Terms of Service, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights. We may also use your email address to send you other messages, including information about the Site or the Service and special offers.

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11. Revisions

The materials appearing on OneRoute’s Site may include technical, typographical, or photographic errors. OneRoute does not warrant that any of the materials on its Site are accurate, complete, or current. OneRouute may make changes to the materials contained on its Site at any time without notice. OneRoute however, makes no commitment of any kind to update the materials.

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12. Assumption of risk

You use the Internet solely at Your own risk and subject to all applicable local, state, national, and international laws and regulations. While OneRoute has endeavoured to create a secure and reliable Service, please be advised that the confidentiality of any communication or material transmitted to/from a Service over the Internet cannot be guaranteed. Accordingly, OneRoute is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site, or for the consequences of any reliance on such information. OneRoute shall have no liability for interruptions or omissions in Internet, network, or hosting services. You assume the sole and complete risk of using the Service. Any material downloaded or otherwise obtained using the Service is done at Your own discretion and risk. You will be solely responsible for any damage to Your computer system or loss of data that results from the download of any such material.

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13. Your responsibility to protect data and password

It is Your responsibility to protect Your personal data and maintain the confidentiality of Your user information and password. You are also responsible for immediately notifying OneRoute of any unauthorized use of Your account, or breach of Your account information or password. OneRoute will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, You shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney’s fees for Your failure to safeguard user and password information and/or promptly notify OneRoute about unauthorized use of Your account or breach of Your account information or password.

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14. Protection of data

OneRoute will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity your data.

The Services may be provided using equipment or facilities located in the European Union or the United States. The Supplier’s US service providers are either Privacy Shield compliant or have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that, when processed in the United States, the personal data of EU citizens that are processed when using the Service will receive an adequate level of protection within the meaning of Article 46 of Regulation (EU) 2016/679 (General Data Protection Regulation).

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15. Indemnification

You agree to indemnify and hold OneRoute its parents, subsidiaries, affiliates, officers, partners, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the OneRoute Service, use of your account by any third party, your violation of these Terms of Service, or any infringement by you or any third party using your account.

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16. WARRANTY DISCLAIMER

THE SERVICE, IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

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17. LIMITATION OF DAMAGES

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITE, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

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18. Modifications

We can amend these Terms of Service at any time and will update these Terms of Service in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in this agreement. Your continued use of the Service signifies your agreement to our revisions to these Terms of Service. We will endeavour to notify you of material changes to the Terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.

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19. General terms

If any part of this Terms of Service agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

If any part of this Terms of Service agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

These Terms of Service are governed by laws of the Federal Republic of Nigeria.

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Add-on Services

WhatsApp, SMS, and Chatbot carry additional charges, top up your wallet to support additional services.

SMS

Financial Route / Delivery to DND Numbers
NGN 3.50
USD 0.008
Marketing Route / Delivery to DND Numbers
NGN 2.50
USD 0.006

WhatsApp

WhatsApp API

NGN 50,000 per month
USD 118.43
Business Initiated Conversations
NGN 38.5 per conversation
USD 0.091
User Initiated Conversations

NGN 28.5 per conversation
USD 0.068

Chatbot

One-time Implementation Fee
TBD

Add-on Services

WhatsApp, SMS, and Chatbot carry additional charges, top up your wallet to support additional services.

SMS
Overage charges are applied automatically when the allowed number of customers is exceeded.
$0.09 per
$0.06 per
Whatsapp business
The first 1000 conversations every month are free.
$0.0088 per
$0.0059 per
Chatbot
One-Time Implementation Fee Dependent on Bot Requirement
TBD