pricing

Affordable and flexible pricing plans

How many customers do you have?

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Business

For mid-sized companies

Get even more powerful customer support tools customized to your company's exact needs

₦99,999
/month
Everything in starter plus:
  • 15 Team members
  • 10000 Contacts
  • Voice calls
  • 5 Integrations
  • Support: Priority
Get started

Enterprise

For large organizations

Get even more powerful customer support tools customized to your company's exact needs

Custom
/
Everything in business plus:
  • Unlimited team members
  • Unlimited contacts
  • Custom integrations
  • Support: Dedicated
Talk to sales

Would you prefer the Pay as you go plan?

Instead of paying a monthly recurring charge, you can buy credits as needed through our Pay As You Go plan. It's best suited for API users and you get the standard support.
Get started

Add-on Services

WhatsApp, SMS, and Chatbot carry additional charges, top up your wallet to support additional services.

SMS

Financial Route / Delivery to DND Numbers
NGN 3.50
USD 0.008
Marketing Route / Delivery to DND Numbers
NGN 2.50
USD 0.006

WhatsApp

WhatsApp API

NGN 50,000 per month
USD 118.43
Business Initiated Conversations
NGN 38.5 per conversation
USD 0.091
User Initiated Conversations

NGN 28.5 per conversation
USD 0.068

Chatbot

One-time Implementation Fee
TBD

Add-on Services

WhatsApp, SMS, and Chatbot carry additional charges, top up your wallet to support additional services.

SMS
Overage charges are applied automatically when the allowed number of customers is exceeded.
$0.09 per
$0.06 per
Whatsapp business
The first 1000 conversations every month are free.
$0.0088 per
$0.0059 per
Chatbot
One-Time Implementation Fee Dependent on Bot Requirement
TBD

Usage fees

Nigeria

Channel

Category

Price (NGN)

WhatsApp
Utility (e.g Transaction updates)
₦50/conversation
-
Authentication (e.g OTPs)
₦45/conversation
-
Marketing (e.g Promotional offers)
₦74/conversation
Voice
Service (Customer initiated conversations)
₦45/conversation
Voice
Call rate
₦0.20/second
Voice
Additional phone number
₦3,000/month
SMS
Transactional
₦3.5/message
SMS
Promotional
₦2.5/message

Frequently Asked Questions

How are WhatsApp conversations charged?

WhatsApp is charged per conversation and not per message. A conversation is a group of messages exchanged with a customer over a 24 hour window. Conversations are charged based on their category as outlined in the usage pricing above. Click here to read more on WhatsApp pricing,

Can I upgrade or downgrade my subscription?

Yes, you can. Kindly contact customer support for more details.

Can I cancel my subscription?

To cancel your subscription, go to Settings > Channels then delete active channels or contact customer support

How do you protect customer's data? 

OneRoute is NDPR compliant, thus all customers' data is protected according to the stipulated data protection guidelines. 

When will I be charged?

You will first be charged at the end of your trial period and subsequently at the end of every month.

How to buy additional SMS or WhatsApp credits?

Kindly fund your wallet to access additional credits.

Can I just do a bank transfer?

Yes, you can. Kindly contact customer support for bank details.